Shipping
We currently ship to the United States and Canada.
Shipping options are Standard and Expedited (2-Day Air). Orders over $275 ship free.
For orders shipped to Canada, duties and import taxes are collected at checkout, so there are no additional charges upon delivery.
Please note: we are actively working hard to ship outside of the U.S. and Canada. Sign up for our newsletter to be the first to be notified of expansion.
Returns & Exchanges
Returns and exchanges must be initiated within 14 days of receiving your order. To initiate a return, please visit our Return Portal.
If you need help initiating a return, please email contact@almeadow.com with your order number, the item(s) you'd like to return or exchange, and your reason for the return.
Earrings are final sale and may not be returned or exchanged. Items purchased on sale, including Black Friday/Cyber Monday and other promotional discounts, are final sale as well.
Items must be returned unworn, unaltered, and in their original packaging. Once your return is received and inspected, we'll notify you by email and process your exchange or store credit within 10 business days. Refunds, where applicable, may take an additional 5 business days to appear in your account. Original shipping costs are non-refundable, and customers are responsible for a return shipping cost of $10.95. We are not responsible for items lost or damaged in transit, and a return isn't considered complete until we've confirmed delivery.
For exchanges, customers are responsible for the $10.95 return shipping fee and a $10.95 shipping fee for the replacement item(s), unless the order qualifies for free shipping under our shipping policy. Exchanges will not be processed until the original item(s) is received and inspected in our warehouse. Once approved, we will arrange shipment of the replacement item(s).
Store credit issued for a return expires one year from the date it's issued.
Damaged or Incorrect Items
If your order arrives damaged or incorrect, email contact@almeadow.com within 14 days of receipt with your order number and photos of the item. We will assess the issue and offer a repair, replacement, or refund, provided all original pieces and components are available for inspection.
If an item is returned with damage determined to have resulted from improper care, misuse, alteration, normal wear and tear, or other customer-caused damage, it may not be eligible for a return, exchange, refund, repair, or replacement. ALMEADOW reserves the right to determine whether damage is attributable to a manufacturing or quality issue or to customer use and care. In certain cases, we may request that the original item be returned for inspection before determining the appropriate resolution.
International Returns
For orders shipped to Canada, standard return eligibility and timelines above apply. Return shipping is the customer's responsibility, and any duties or import taxes paid at checkout are non-refundable. Please email contact@almeadow.com to arrange your return shipment.
Care Note
Please note that jewelry naturally experiences wear over time. Tarnishing, scratches, discoloration, or other changes resulting from normal wear, improper care, exposure to water, chemicals, fragrances, lotions, or other substances are not considered manufacturing defects and do not qualify for a return, exchange, or refund.
We recommend following our jewelry care guidelines to help preserve the finish and longevity of your pieces.
For any questions about your order or return, email contact@almeadow.com.